Payments & Cancellations

  1. Go2lisbon.pt accepts the following credit cards: MasterCard, Visa.
    1. There may be up to 3.5% surcharge or service fee for processing credit-card payments.
    2. Full payment by credit card may sometimes be required to make a reservation. Payment will be listed as PayPal on the credit card statement.
  2. No partial refunds will be given for any cancellations made within 72 hours of a tour.
  3. No refunds are available once a tour or service has commenced, or in respect of any package, meals or any other services utilized.
  4. No partial refunds are given in case of either delay or non-appearance on the part of the customer.
  5. Canceling a booking with Go2lisbon.pt can result in cancellation fees being applied by Go2lisbon.pt, as outlined below. Additional fees may be levied by other suppliers if relevant. When cancelling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.
  6. Unless otherwise specified, prices do not include any admission fees unless otherwise stated.
    1. Event, Attraction, Theatre, Show or Coupon Ticket may be non-refundable – please ask the Customer Care team in advance.
    2. Tour or Package Commencing During a Special Event Period may be non-refundable – please ask the Customer Care team in advance.
    3. Cancellation after booking received - administrative costs of 30%; cancellation 15 days before tour date - 50% of the total amount will be required; cancellation less than 72 hours prior to tour date - 100% of the total amount will be required; no show - no restitution/payment in full; tickets for Events or Attractions are non-refundable; special Tours created for groups are non-refundable after booking; airport transfers are non-refundable after booking.